1. Overview

At DomainHosting.com.bd, we strive to provide high-quality services that meet the needs of our customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted and the procedures to request a refund.

2. Eligibility for Refunds

Refunds are available for certain services and within specific time frames. The eligibility criteria are as follows:

• Domain Registration: Refunds for domain registrations are only available within 24 hours of purchase, provided the domain has not been activated or transferred. Once a domain is registered or transferred, it cannot be refunded.
• Web Hosting Services: We offer a 30-day money-back guarantee for web hosting services. If you are not satisfied with the service within the first 30 days, you may request a full refund.
• SSL Certificates: Refunds for SSL certificates are available within 7 days of purchase, provided the certificate has not been activated or issued.
• Other Services: Refunds for additional services, such as website development or SEO, are handled on a case-by-case basis. Please contact our support team to discuss your situation.

3. Non-Refundable Items

Certain products and services are non-refundable, including:

• Domain renewals and transfers.
• Licenses for software or third-party products.
• Setup fees and administrative charges.
• Any services that have been fully performed or delivered.

Please review the terms carefully before purchasing these items.

4. Requesting a Refund

To request a refund, please contact our support team within the applicable refund period. Provide your order details and the reason for the refund request. Our team will review your request and process it in accordance with our policy.

Refund requests should be sent to:

Email: support@domainhosting.com.bd

Phone: +8801331535005

5. Refund Process

Once your refund request is approved, the refund will be processed using the original payment method within 7-10 business days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

6. Modifications to Refund Policy

DomainHosting.com.bd reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact our support team at:

Email: support@domainhosting.com.bd

Phone: +8801331535005

Our support team is available to assist you with any inquiries or issues you may have.