At DomainHosting.com.bd, we strive to deliver high-performance web hosting, dependable server infrastructure, and smooth domain services. We recognize that unforeseen circumstances may necessitate a refund request. This Refund Policy outlines the eligibility conditions and formal procedures for processing customer refunds.

Refunds are granted based on specific service types and designated warranty windows:

• Shared & WordPress Hosting: Covered by an unconditional 30-Day Money-Back Guarantee. If you are unsatisfied with server uptime or performance within the first 30 days from initial activation, you are eligible for a full refund of hosting subscription fees.
• Domain Registrations: Refund requests for domain name registrations can only be entertained within 24 hours of placement, provided registry provisioning has not been finalized. Once a domain is successfully registered with BTCL or upstream registries, registration fees are strictly non-refundable.
• SSL Certificates: Refundable within 7 days of invoice payment, provided the certificate has not been generated or actively issued by the Certificate Authority.
• Custom Web & SEO Solutions: Custom programming and SEO retainers are evaluated on a case-by-case milestone basis.

The following items are excluded from refund eligibility:

• Domain name renewals, registry transfers, and redemption recovery fees.
• Third-party software licenses (cPanel, LiteSpeed, CloudLinux, WHMCS, Softaculous).
• Custom administrative setup, migration, or dedicated IP assignment fees.
• Accounts terminated due to violations of our Acceptable Use Policy (AUP) or Terms of Service (such as spamming, phishing, or malicious script hosting).

To request a cancellation and refund, open a support ticket via our Client Area or contact our billing division within the active eligibility window. Please furnish:

• Associated Client Account ID & Registered Email.
• Paid Invoice Number & Service Domain Name.
• A brief description explaining the reason for your refund request (for our quality enhancement audits).

Upon approval by our billing team, refunds are processed within 7 to 10 business days. Funds will be returned via the original payment source (such as bKash, Nagad, Mobile Banking, or Credit/Debit Card) or credited as non-expiring balance inside your Client Area upon request.

DomainHosting.com.bd reserves the right to modify or adjust this Refund Policy to reflect updated banking protocols and operational guidelines. Any revisions become effective immediately upon publication on this page.

For any queries concerning invoice cancellations or refund processing status:

Email: support@domainhosting.com.bd
Billing Support: +880 1331-535-005