What is Best Effort Support?
**Best Effort Support** signifies our commitment to assisting with any issues related to your server, software, or hardware, even if these issues fall outside the scope of our standard managed support. While we strive to help with any question or problem you may have, Best Effort Support is not covered by the same Service Level Agreements (SLAs) as our managed services. Here’s what you need to know:
#### **Coverage and Limitations**
- **Scope**: Best Effort Support involves our best attempts to address issues that may not be traditionally covered in our managed support. We aim to offer assistance, but there is no guarantee of future support or specific resolution times.
- **Response Time**: Issues addressed under Best Effort Support may take longer to resolve compared to those covered by our standard SLAs.
#### **What is Covered?**
- **Assistance**: We will make every effort to provide solutions for software, hardware, and server issues. We are dedicated to offering support and guidance throughout the process.
- **Exclusions**: Best Effort Support does not include content management, coding, or website design. For these needs, we may direct you to more specialized resources, such as plugin developers, designers, or software authors.
Our Epic Support team is committed to delivering the best possible assistance under the Best Effort Support framework. We will clearly communicate what is covered and guide you through the support process to ensure you have the information and help you need.
