Do you provide money-back guarantee?
### Money-Back Guarantee
Yes, we provide a 30-day money-back guarantee. Please note that this guarantee is only valid for our web hosting services. Here are the details:
#### **Eligibility and Terms**
- **Coverage**: The 30-day money-back guarantee applies exclusively to web hosting services.
- **Refund Process**: If you are not satisfied with our web hosting services within the first 30 days and we are unable to resolve your issues within 72 hours, you may request a refund. To do so, you need to submit a written request via email or use our cancellation form (details below).
- **Exclusions**: Refunds will not be issued in cases of:
- Violation of our terms and conditions
- Copyright claims
- Abuse or phishing reports
- Account suspension
- Requests for cancellation followed by a decision to continue using the services
- **Geographical Restrictions**:
- **Bangladesh**: The 30-day money-back guarantee is available for clients from Bangladesh.
- **Outside Bangladesh**: Clients outside of Bangladesh can request a refund only if they used PayPal as their payment method. Refunds will not be issued for payments made via wire transfer or other methods.
For more information or to request a refund, please contact our support team. We are committed to ensuring your satisfaction and resolving any issues you may encounter.
